HRS Product Solutions GmbH
• Create digital transformation strategies and deliver operational solutions based on UX research in an agile project set-up
• Support a digital ecosystem with advanced analytics, process and project management
• Create requirement documentation, screen for development agencies and launch MVP
• Support engineering teams and external agencies to deliver sustainable software efficiently
IQ-to-Link Part of the Webhelp company / Pristina (Kosovo)
• Audit and optimization of the existing training organization.
• Creating and implementing new training concepts for topics such as communication, leadership, conflict management, virtual collaboration.
• Conducting workshops, online and onsite.
• Coaching, shadowing, training on the job.
• Successive handover of the topics to future managers
• Ongoing consulting for the CEOs.
Vodafone Kabel Deutschland Kundenbetreuung GmbH
• Review of a decentralized but in fact centrally managed training team.
• Executed by interviews, structured analyzes and observations onsite.
• Working out problem areas and delivering specific recommendations for action.
• Advice on the future organization chart and training set-up.
• Sensitive cooperation with participants from all teams with the aim of trust building and constructive collaboration.
European Universities, Educational Institutions, Corporations & Start-Ups
• Agile vs waterfall project set-ups
• Team dynamics for project teams & organizations covering team psychology & sociology i.e. decision making, power and social influence, creativity
• Virtual collaboration, team-set-ups and tools while incorporating the main trends in digitalization
Project: „Leadership Development“
- Audit and optimization of the existing training organization.
- Creating and implementing new training concepts for topics such as communication, leadership, conflict management, virtual collaboration.
- Conducting workshops, online and onsite.
- Coaching, shadowing, training on the job.
- Successive handover of the topics to future managers
- Ongoing consulting for the CEOs.
Project: “Lead of Vendor Management (ad interim), outsourcing management for Customer Care”
• Establishing the new vendor management team; Selection and incorporation of the direct reports.
• Change management: creation and coordination of the future responsibilities, embedding in the existing organization.
• Developing team culture and a mutual understanding of leadership.
• Coordination and implementation of tender processes and contract negotiations.
• Development and management of 5 service providers in customer care for 14 countries in 13 languages (Central Europe + International).
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